Download Freeware rapidHELP 2.1

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rapidHELP Description:

rapidHELP is Demo program for Windows developed by rapidHelp Software

This is rapidHELP

rapidHELP is an Intranet- and Internet explication seeking Call Centre, Helpdesk and Support services and the implement seeking Hotliners and Supporters.

Functional Overview

Transparent Data course
Through its pellucid data course, rapidHELP is continually just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, alluring absence, survive ins, and stretch overruns into reckoning (escalation management).

Customer Tickets
When you form a unusual ticket, the software automatically displays that customerТs description, at the same stretch providing a awareness base that contains all customer data concerning hotline contracts, help issues and the devices and software used.

Multitasking help
The system is multitasking compliant in every respect.

Integral Absence Manager
The Absence Manager controls the availability of all Call Centre pole.

Uniform GUI seeking Administrators and Users
rapidHELP administrators use the same GUI as the users.

Internet Capability
The Internet connecting option allows your customers to undeviatingly verify the status of any logged roar. It is also possible to raise tickets and search the awareness database via the web interface.

Automatic Timing
The duration of all help actions can be timed automatically.

Automatical display of unusual tickets
The system automatically informs every supporter nearby unusual tickets, and provides a list of unhandled issues.

Statistics
Clearly arranged statistics tell you everything you need to grasp nearby your Call Centres performance.

HTML-Functionality
rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to unalike programme functions.

Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his pole.

Security
Each supporter and group can be equipped with unalike user rights. This guarantees a elevated standa

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